Highly qualified and technically sophisticated Information Technology professional with over 7 years of experience in the engineering, administration and support of information systems. In depth expertise in the implementation, analysis, optimization, troubleshooting and documentation of LAN/WAN network systems. Expertise in networking concepts, TCP/IP protocol, and network security; knowledge of firewall setup and administration, VPN, bandwidth management, and quality of service. Proven ability to successfully analyze client’s critical support requirements, identify deficiencies, and develop solutions for increasing reliability and improvement productivity. Excellent communication and diagnostic skills, consistently solve problems and rarely escalate issues. Capable of leading, training and motivating a wide range of technically skilled professionals to maximum levels of productivity. Able to bridge the gap between technical and non-technical persons.